Terms and Conditions
Please read before placing any orders, any orders will be on the bases that you agree with these terms. This can be done by checking the “I agree with the terms and conditions” box on the contact form and when ordering a commission. This covers all your future commissions with Suffolk War Painting Studio.
Ordering and sending out project miniatures
All miniatures are to be provided by the client either by being sent directly or indirectly by a gaming shop or manufacturer to the studio. Once received at the studio Matty B will confirm the receipt with the client. If you are not sure where to get the miniatures from we have a affiliate link for Athena games that will give you an additional 5% off for new customers - Please ask if you would like the discount code.
Suffolk War Painting Studio’s Painting terms are simple and straightforward. You contact us and provide us with your painting requirements. Matty will on receipt contact you with the quote for the work to be carried out, if you are happy with the cost and would like to book your models in Suffolk War Painting Studio will require a 25% non refundable deposit from you (Non refundable after 48 hours of accepting the quote). The other 75% will be due upon the completion of painting your miniatures. Postage to Suffolk War Painting Studio is covered by the client however our price covers the cost to get the miniatures back to you using 48 hour Special delivery service from Royal Mail - Internationally postage is covered both ways by the customer including the import taxes and duties.
The 25% deposit will guarantee you painting project space in the studio, Date of starting and how long it will take will be discussed and arranged on a customer first come first served basis.,. *This does not include weekends/bank holidays or annual holidays, ill-health or situations outside Suffolk War Painting Studio’s control. You will be given a project painting number. This number will be used throughout the project to update you on the progress.
Suffolk War Painting Studio will contact you through out the process with pictures via email, or social media messaging on the completion of the work, Matty will send you the final photographs of the finished miniatures for the customer to sign off. The final 75% payment will be required on confirmed COMPLETION/sign off by the client via email or social media messaging..
A request then for payment will be made. You will be notified when the payment has been cleared. Suffolk War Painting Studio will then send out the miniatures to you at the address you have provided if it needs to go to a different address it is the customers responsibility to contact Suffolk War Painting Studio with the correct address.
In most cases this will be via tracked 48 hours special delivery via Royal Mail. (International postage is calculated at the time of posting and is payable by the client)
Payment must be made on the completion of the project. However, if payment has not been made within a time period of 14 days after notification of completion and the client sign off, all unpaid commission miniatures will be sold to cover the cost of the commission. If you are on holiday or have unforeseen circumstances please notify Suffolk War Painting Studio asap.
The 25% booking in fee is non refundable after the 48 hour cancelation period.
Our costs are for painting services , time, materials and expertise and include postage back to you (Paid postage is only for UK address).
Our prices are subject to change without notice. This does not affect agreed commission prices.
Commission turnover.
Depends on the size of the commission and sometimes due to studio process/volume of enquiries/deadlines or any unforeseen circumstances they may take longer to complete a commission than having stated. Suffolk War Painting Studio wish to maintain our high standards and not compromise our quality to you our clients by rushing a painting commission and you will be contacted if there is going to be any changes to the completion time frames.
Note regarding colour paint matching. We have noticed occasionally that the same paint colour purchased from the same manufacturer varies a little either having a lighter or darker shade than the original or last one used. Some have even changed their painting colour manufacturer when updating their range. Suffolk War Painting Studio will always aim to match previous colour schemes and have colour cards for each type of painting commission with mixing ratios etc. This is not normally a problem however I can not guarantee a 100% match due to these reasons/conditions.
Posting and Packaging
Please update Suffolk War Painting Studio if you need to change your postal address. We will always use the last one provided by the Client unless updated.
All goods are delivered via courier or the Post Office’s delivery service and is at the client’s risk. We will take due care to pack goods as carefully as possible to prevent damage, but due to the fragile nature of the product, we can’t accept any responsibility for goods damaged in transit or lost in transit. In view of this Suffolk War Painting Studio will provide basic insurance provided by the carrier provider, however, Suffolk War Painting Studio recommends that the client take out further insurance to cover the total value of the final painted miniatures. Please notify Suffolk War Painting Studio if you wish to do this.
It is the clients' responsibility to pay any import duty fees that occur in the client's country of origin when receiving their miniatures from the UK.
NB: It is the client's responsibility to make sure that the contents sent over to Suffolk War Paining Studio are correct and are what has been agreed upon. Please DOUBLE CHECK items before sending.
NB When sending miniatures to Suffolk War Painting Studio please make sure you add your information to make sure the correctly delivery is assigned to the correct customer.
POSTING FROM OVERSEAS TO THE UK
From the client's country of postage to Suffolk War Painting Studio in the UK.
If you are sending your miniatures from outside the EU for delivery to the UK, the client has to pay HM Revenue & Customs a (Customs Duty (if over £135 value) at the time of writing and Import VAT) (SEE LINK BELOW FOR LATEST INFORMATION)
PLEASE VISIT THE LINK BELOW FOR THE LATEST COSTS AND INFORMATION
Import VAT and Customs Duty on gifts
Notice 143: a guide for international post users
https://www.gov.uk/government/publications/notice-143-a-guide-for-international-post-users/notice-143-a-guide-for-international-post-users
Please note Suffolk War Painting Studio WILL NOT COVER ANY IMPORTED TAX OR DUTIES owed from Client COUNTRY OF POSTAGE TO Suffolk War Paining Studio, it is not our responsibility to cover it. Any expense caused by imported tax or duties owed by UK customs or UK inland carrier will be paid by the buyer/client/sender.
PHOTOGRAPHS AND IMAGES
Please note. Any painting commissions undertaken using Suffolk War Painting Studio’s service you agree to any painting commission images are the property of Matty B Owner of Suffolk War Painting Studio and can be used in any digital format required for media display.
NB: The completed miniatures are photographed under studio lighting. This can slightly lighten the surface area of the miniature in the sign-off photograph.
Warlord Games, Games Workshop and Battlefront Miniatures
Disclaimer: We are not connected to Warlord Games, Games Workshop or Battlefront Miniatures. We just love painting their fantastic miniatures.
TRANSFERS/DECALS/BASES
IT IS THE RESPONSIBILITY OF THE CLIENT TO SUPPLY TRANSFERS (Decals) and Bases) FOR THEIR MINIATURES
Please check your contents to confirm if transfers are part of your mini packs. If no transfers are sent over then no transfers will be applied.
Any orders placed with us are on the basis that you agree with our terms and conditions. Do not place any orders if you do not agree with our terms.
CLIENT DATA STORAGE
I do not exchange or pass on any information regarding client's personal information it is used only to contact you and to post out your completed miniatures. If you wish to have your information deleted from my records please contact me and I will remove it and confirm with you. This website also has an SSL security certificate.